Upon successful completion of this course, students will be able to:

• State the goals of a facilities maintenance program.
• Rank order facilities operational and maintenance costs and explain how to minimize expenses and maximize the customer experience.
• Describe how maintenance management systems and technologies lead to operational efficiencies.
• Describe the economic, regulatory, and market factors that have led the industry to be at the forefront of environmental issues in the context of facilities management.
• Describe the principal measures facilities managers take to minimize and manage solid waste.
• Describe how water usage levels and waste water management systems are impacted by services offered and regulatory requirements.
• Explain the various components of industry electrical systems and identify elements of an effective electrical system management and equipment maintenance program.
• Explain the components of a heating ventilation and air conditioning system and identify elements of an effective management and equipment maintenance program.
• Define basic natural and artificial lighting terms and describe how natural light can be used to meet a building’s lighting and environment needs.
• Describe the components of a laundry service and explain how to minimize costs and environmental impacts while not impacting guest satisfaction.
• Describe hotel and restaurant planning and development processes.

To be eligible for admission, applicants must meet the following criteria:

1. Basic Admission Requirements

• High School Completion: Applicants must have a high school diploma or an equivalent qualification.
• Age Requirement: Minimum 19 years of age.
• Mature Student Status*: Applicants who have not completed high school and are at least 19 years of age, may apply as a mature student.

*Mature student status may be granted to applicants who are over 19 years old and have not completed high school or equivalent. The applicants will be considered for admission based on the skills and experience they have acquired since leaving school. The applicant is required to provide the most recent transcripts or proof of academic accomplishments, a resume or summary of professional accomplishments, and two professional letters of recommendation. The applicant may be interviewed by the Registrar’s or Academic office to further assess their suitability for admission to the program of study.

2. English Language Proficiency

Applicants must meet one of the following:

• Minimum scores from accepted English tests (e.g., IELTS 5.5, TOEFL iBT 46, Duolingo 95, etc.).
• Recent English proficiency test (within 2 years).
• Proof of English-language education:
  • 2–3 years of secondary or post-secondary education completed in English in eligible countries.
  • International credentials must be recognized by WES, ICES, or IQAS.

Requirements can vary from one program to another, so the applicant should be responsible for meeting the requirements set for every program.

Please see the Admission Requirements Guide for more information: Admission Requirements Guide.

To successfully complete this course, students must:

• Pass the final exam
• Attend a minimum of 80% of the scheduled classes
• Achieve a minimum overall score of 50%

• In-class instruction
• Distance education
• Combined delivery: (both in-class and distance)