Upon successful completion of this course, students will be able to:

• Describe how hotels are organized and explain how functional areas within hotels are classified.
• Summarize front office operations during the four stages of the guest cycle.
• Discuss the sales dimension of the reservations process and identify the tools used to track and control reservations.
• List the seven steps of the registration process and discuss creative registration options.
• Describe the process of creating and maintaining front office accounts.
• Identify functions and procedures related to the checkout and account settlement process.
• Discuss typical cleaning responsibilities of the housekeeping department.
• Summarize the steps in the front office audit process.
• Apply the ratios and formulas used to forecast room availability to maximize revenue.