Upon successful completion of this course, students will be able to:

• Describe how hotels are organized and explain how functional areas within hotels are classified.
• Summarize front office operations during the four stages of the guest cycle.
• Discuss the sales dimension of the reservations process and identify the tools used to track and control reservations.
• List the seven steps of the registration process and discuss creative registration options.
• Describe the process of creating and maintaining front office accounts.
• Identify functions and procedures related to the checkout and account settlement process.
• Discuss typical cleaning responsibilities of the housekeeping department.
• Summarize the steps in the front office audit process.
• Apply the ratios and formulas used to forecast room availability to maximize revenue.

To be eligible for admission, applicants must meet the following criteria:

1. Basic Admission Requirements

• High School Completion: Applicants must have a high school diploma or an equivalent qualification.
• Age Requirement: Minimum 19 years of age.
• Mature Student Status*: Applicants who have not completed high school and are at least 19 years of age, may apply as a mature student.

*Mature student status may be granted to applicants who are over 19 years old and have not completed high school or equivalent. The applicants will be considered for admission based on the skills and experience they have acquired since leaving school. The applicant is required to provide the most recent transcripts or proof of academic accomplishments, a resume or summary of professional accomplishments, and two professional letters of recommendation. The applicant may be interviewed by the Registrar’s or Academic office to further assess their suitability for admission to the program of study.

2. English Language Proficiency

Applicants must meet one of the following:

• Minimum scores from accepted English tests (e.g., IELTS 5.5, TOEFL iBT 46, Duolingo 95, etc.).
• Recent English proficiency test (within 2 years).
• Proof of English-language education:
  • 2–3 years of secondary or post-secondary education completed in English in eligible countries.
  • International credentials must be recognized by WES, ICES, or IQAS.

Requirements can vary from one program to another, so the applicant should be responsible for meeting the requirements set for every program.

Please see the Admission Requirements Guide for more information: Admission Requirements Guide.

To successfully complete this course, students must:

• Pass the final exam
• Attend a minimum of 80% of the scheduled classes
• Achieve a minimum overall score of 50%

• In-class instruction
• Distance education
• Combined delivery: (both in-class and distance)