Upon successful completion of this course, students will be able to:

• Describe the role of a housekeeping department in hotel operations.
• Describe the importance of effective communication between housekeeping, the front office, and the engineering and maintenance division.
• Identify typical cleaning responsibilities of the housekeeping department.
• Identify techniques used to develop human resource skills in recruiting, training, and scheduling house keeping staff.
• Understand the safety and security needs of house keeping staff and guests.
• Develop a hazard communication program for the housekeeping department.
• Develop procedures to ensure efficient and cost-effective use of labour and supplies.
• Develop procedures for public area and other types of cleaning.
• Develop cleaning product selection criteria for beds, linens, and uniforms, and ceiling surfaces, wall coverings, furniture, and fixtures.
• Understand the basics of carpet and floor construction, the types of equipment used in carpet and floor care, and carpet and floor cleaning methods.
• Effectively manage a housekeeping budget without compromising staff or guest safety.