Managing House Keeping Operations
- 40 Hours
- Certificate
Upon successful completion of this course, students will be able to:
- Describe the role of a housekeeping department in hotel operations.
- Describe the importance of effective communication between housekeeping, the front office, and the engineering and maintenance division.
- Identify typical cleaning responsibilities of the housekeeping department.
- Identify techniques used to develop human resource skills in recruiting, training, and scheduling house keeping staff.
- Understand the safety and security needs of house keeping staff and guests.
- Develop a hazard communication program for the housekeeping department.
- Develop procedures to ensure efficient and cost-effective use of labour and supplies.
- Develop procedures for public area and other types of cleaning.
- Develop cleaning product selection criteria for beds, linens, and uniforms, and ceiling surfaces, wall coverings, furniture, and fixtures.
- Understand the basics of carpet and floor construction, the types of equipment used in carpet and floor care, and carpet and floor cleaning methods.
- Effectively manage a housekeeping budget without compromising staff or guest safety.
Basic Requirements
- High School Completion: Applicants must have a high school diploma or an equivalent qualification.
- Age Requirement: Minimum 19 years of age.
- Mature Student Status*: Applicants who have not completed high school and are at least 19 years of age, may apply as a mature student.
*Mature student status may be granted to applicants who are over 19 years old and have not completed high school or equivalent. The applicants will be considered for admission based on the skills and experience they have acquired since leaving school. The applicant is required to provide the most recent transcripts or proof of academic accomplishments, a resume or summary of professional accomplishments, and two letters of recommendation from both their current and previous employers. The applicant may be interviewed by the Registrar’s or Academic office to further assess their suitability for admission to the program of study.
- Throughout the year
- Certificate
- Student will be assessed by daily attendance, assignments, and completion of in class activities.
To successfully complete this course, students must:
- Pass the final exam
- Attend a minimum of 80% of the scheduled classes
- Achieve a minimum overall score of 50%
- Assignments, participation, attendance and exams.