Upon successful completion of this program, the student will have reliably demonstrated the ability to:

• Effectively apply the Microsoft Office Suite in an office administration environment.
• Describe and apply bookkeeping principles and practices.
• Perform basic business transactions including accounts payable and receivable, payroll, and balance and income statements.
• Apply basic interpersonal communication skills effectively in administrative settings.
• Research, organize, and create business information collateral across a wide variety of delivery vehicles.
• Demonstrate a fundamental understanding of the roles and responsibilities of personnel in a business.
• Organize, classify, and retrieve physical and digital records efficiently, ensuring compliance with organizational and legal standards.
• Design, coordinate, and evaluate events, demonstrating proficiency in budgeting, logistics, vendor management, and participant engagement.
• Deliver clear, persuasive presentations using appropriate visual aids, and engage diverse audiences through effective verbal and non-verbal communication techniques.
• Analyze business data, interpret key metrics, and apply analytical tools to make data-driven decisions that improve business outcomes.
• Implement office procedures for effective workflow, manage time efficiently, and prioritize tasks to meet deadlines in a professional work environment.
• Explain foundational principles across customer service, data systems, legal frameworks, and digital tools in office administration.
• Apply communication techniques, database functions, and office technology tools to real-world business scenarios.
• Analyze legal cases, service interactions, and data reports to improve administrative decision-making.
• Create integrated office solutions using AI tools, simulation software, and cross-functional knowledge of office systems.

1. Basic Requirements

• Applicants must provide a valid Govt. photo ID or birth certificate
• High School Diploma or equivalent.
• Minimum Age: 19 years.
• Mature Students (19+ without high school diploma): May be considered based on work experience, resume, transcripts, and references. An interview may be required.

2. English Language Proficiency
Applicants must meet one of the following:

• Minimum scores from accepted English tests (e.g., IELTS 5.5, TOEFL iBT 46, Duolingo 95, etc.).
• Recent English proficiency test (within 2 years).
• Proof of English-language education:
  • 2–3 years of secondary or post-secondary education completed in English in eligible countries.
  • International credentials must be recognized by WES, ICES, or IQAS.

Please see the Admission Requirements Guide for more information: Admission Requirements Guide.

To successfully complete the program, students must meet ALL of the following requirements:

• Achieve a minimum grade of 50% on each course’s final examination/presentation
• Maintain a minimum attendance rate of 80% for all scheduled courses
• Obtain a minimum overall grade of 70% in each course to pass

*Based on the NOC (National Occupation Classification) Version 2016 1.3

Unit Group 1411 – General office support workers

Career options* available but not limited to:

• Prepares graduates for entry-level positions in all sizes and types of businesses

• In-class instruction
• Distance education
• Combined delivery: (both in-class and distance)