Managing Front Office Operations

This course introduces students to front office procedures from the time a reservation is made to customer checkout and account settlement. This course also examines the elements of effective front office management including planning and evaluation and the management of human resources.

Learning Objectives

Upon successful completion of this course, students will be able to:

  • Describe how hotels are organized and explain how functional areas within hotels are classified.
  • Summarize front office operations during the four stages of the guest cycle.
  • Discuss the sales dimension of the reservations process and identify the tools used to track and control reservations.
  • List the seven steps of the registration process and discuss creative registration options.
  • Describe the process of creating and maintaining front office accounts.
  • Identify functions and procedures related to the checkout and account settlement process.
  • Discuss typical cleaning responsibilities of the housekeeping department.
  • Summarize the steps in the front office audit process.
  • Apply the ratios and formulas used to forecast room availability to maximize revenue.

Know More

Phone Number

Call us to speak with a Taylor Pro College representative.

Kelowna Location:

Phone: (250) 765-7624

Vancouver Location:

Phone: 604-677-3866

Entry Requirements

  • Students must complete an intake with recruitment team.

Application Processing

  • Throughout the year

Completion

  • Certificate

Assessment

  • Student will be assessed by daily attendance, assignments, and completion of in class activities.

Completion Requirements

  • To successfully complete this course, students must:

    • Pass the final exam
    • Attend a minimum of 80% of the scheduled classes
    • Achieve a minimum overall score of 50%

     

Program Duration: 40 hours

Credentials Provided: Certificate

Fees: CAD $850.00

Delivery Methods:
Online| On-campus| Combined
Modules
Topics
1
Hotel classification
2
Hotel organization
3
Front office operations
4
Reservations
5
Registration
6
Guest communication
7
Safety and security
8
Front office accounting
9
Account settlement
10
House keeping
11
Planning
12
Evaluating operations
13
Revenue management
14
Human resource management
15
Review
16
Final Exam and wrap up
Course sequencing may vary
The program is delivered in English. The program will employ an in-class lecture delivery format. There is no mandatory homework; however, it is recommended that you review daily lectures and exercises completed.
The Addictions and Community Support Worker Diploma program was reviewed and approved by the registrar of the Private Training Institutions Branch (PTIB) of the Ministry of Advanced Education, Skills & Training.
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